› HOW LONG WILL THE TESTING TAKE?
In most cases the testing will take 1-4 hours (depending on how much plumbing there is to test and how many leaks you have). We do not charge hourly, however so the price quoted will not change due to how long the testing takes.
› DOES ANYONE NEED TO BE HOME DURING THE TESTING?
No. Please notify us ahead of time if there are any gate codes or access instructions. We will need a working electrical outlet and access to the breaker box.
› HOW DO I PAY?
Payment is due at the time services are rendered. We accept cash, checks and all major credit cards. Our technicians can take payment on-site or you may pay online or over the phone.
› THE WATER LEVEL IS LOW; DOES MY POOL/SPA NEED TO BE FILLED?
Yes. We can only dye-test the portion of your pool/spa shell that is under water so please have it filled to the normal level.
› IS IT A PROBLEM IF MY POOL/SPA WATER IS GREEN OR CLOUDY?
Yes, we cannot do the underwater dye-testing unless the water is clean & clear.
If you cannot get it clear we can still test most of the plumbing (call for details).
› DOES MY PUMP/FILTER NEED TO BE RUNNING?
No, however the pool water must be clean & clear for dye-testing.
› DOES THE INITIAL TESTING FEE INCLUDE ANY REPAIRS?
No, the survey fee is for leak detection only.
› I HAVE A VINYL LINER POOL THAT LEAKS. WHAT CAN YOU TEST/REPAIR?
We can test & repair the plumbing as with any other type of pool. If your liner is old & deteriorating we recommend replacing it.
If it is still in good shape and can be patched we will patch it but there are no guarantees on patching.
› I HAVE CRACKS IN MY POOL/SPA. WHAT CAN YOU TEST/REPAIR?
Not all cracks leak. We can dye-test the cracks to determine if any are leaking but the only permanent way to repair leaking crack is to resurface.
› I'M NOT SURE IF I HAVE A LEAK. IS THERE A COST IF YOU DON'T FIND A LEAK?
Yes; please do a Bucket Evaporation Test (instructions here) to make sure you have a leak before we set up an appointment.
› BEFORE YOUR APPOINTMENT:
If you have a pool cover, please have it removed before our technicians arrive; have any pets secured from the pool area and have the breaker box & pool equipment area accessible.